Road freight economy is usually the most cost-effective option. Our platform compares available services by cost and transit time so you can choose the best fit. Learn more in our Road Freight guide.

Express services for smaller consignments can deliver the next working day, while standard road freight usually takes 3–5 working days. The transit time and estimated delivery date are always displayed next to each service option in our quote system.

Use our online quote form by entering origin, destination, pallet/parcel count, weight, and dimensions. If an automatic quote isn’t generated, submit a manual request and our team will respond promptly.

Because Italy stretches from the Alps to the Mediterranean, deliveries to the south or to islands like Sicily and Sardinia generally take longer and may cost more than those to the north.

Goods should ideally fit within the pallet footprint. Use shrink-wrap and straps together, making sure the wrap catches both the pallet base and the goods. Overhanging items are accepted but must be well-protected. Fragile items should be crated, and engines or machinery should be bolted securely. See our How to Pack a Pallet guide.

We accept all pallet types: Euro pallets (120×80 cm), UK standard pallets (120×100 cm), square pallets (100×100 cm), and oversized pallets up to 200×100 cm or 220×100 cm. Enter the exact weight and dimensions for an instant price. Oversized pallets may require a tailored quote.

A correctly packed pallet has even stacking, no overhang, and strong strapping or shrink-wrap. If unsure, send us clear photos before collection.

We can handle pallets up to 1,200 kg. For pallets heavier than 750 kg, a forklift is required at both collection and delivery, as tail-lifts cannot safely handle that weight.

We transport a wide range: automotive parts, tools, printed materials, machinery, ambient (non-perishable) food, and more. Some items are restricted. Check our Prohibited & Restricted Items list.

Yes, if drained of fluids, cleaned, and secured to a pallet. Collection must usually be from a business address. See our Engines & Gearboxes guide.

Yes, but they must be securely packed, listed on a proforma invoice, and booked on a service that accepts personal effects. See our Personal Effects guide.

Yes, but with restrictions. An MSDS is required, and lithium batteries above 100 Wh must comply with UN packaging, labelling, and documentation rules.

Yes, provided they are packed correctly and insured. Use protective packaging such as crating and corner protection. Premium services are available for added security.

No. Pallet2Ship does not transport alcohol to or from any European destinations.

Yes, but only ambient (non-perishable, shelf-stable) food. We cannot transport chilled, frozen, or perishable items.

Yes, but only with the correct documentation (ADR certificate and MSDS). See our Hazardous Goods & ADR guide.

Business shipments need a commercial invoice with shipper/consignee details, EORI numbers, HS codes, Incoterms, and value. For personal effects, include a proforma invoice and detailed packing list. See our Export & Import guide for more details.

Attach at least four signed copies of your commercial or proforma invoice in a clear plastic wallet on the outside of the pallet.

It depends on the carrier. DHL, FedEx, and UPS can deliver B2B, B2C, and C2C shipments without requiring an EORI number for the Italian recipient. Groupage networks such as DSV, DB Schenker, Kühne + Nagel, Hellmann, Pallex, and Palletways require valid EORI numbers for both exporter and importer.

HS codes are product classification numbers required for customs clearance. They must be included on your commercial invoice. You can check codes on the UK Trade Tariff website.

New AnswerBrexit introduced customs declarations for all UK–EU shipments. Every shipment must now have an invoice with commodity codes and values.

Common terms include DAP, DDP, EXW, and FOB. See our Incoterms guide.

Clearance is handled by the carrier using the documents you provide. Duties and VAT are normally paid by the receiver in Italy, unless different Incoterms are used.

Yes. Import VAT and duties may apply, depending on the type and value of goods. These costs are usually payable by the importer in Italy.

Yes. Insurance can be added during booking for goods valued between £100 and £50,000. See our Pallet Insurance guide.

Notify us immediately and provide evidence such as photos, invoices, and delivery notes.

Claims require a claim form, proof of value, and evidence of damage or loss. See our Claims Process guide.

Yes. We deliver to all regions of Italy, including Sicily and Sardinia. Island deliveries may take longer or include a surcharge.

Yes. We provide full door-to-door service across mainland Italy, Sicily, and Sardinia, and collect from all UK postcodes.

Yes. Italian depots require a local contact number for delivery confirmation.

Yes, through premium carriers such as DHL, FedEx, and UPS. Standard pallet networks are for business addresses only.

Yes. Many businesses close for up to three weeks in August, which may cause delays.

If nobody is available, the pallet will return to the depot. Re-delivery can be arranged, but extra charges may apply.

Yes, in many UK postcodes if the booking is placed early and the commercial invoice is completed.

Yes. Next-day collection is available across most UK postcodes if you book before the cut-off time.

Yes. Tail-lift delivery is available if you don’t have loading facilities.

Tell us at booking if access is restricted. We may arrange smaller vehicles or alternative solutions, though extra charges may apply.

Not for standard pallets under 750 kg and 200 cm. Vehicles are equipped with tail-lifts and pump trucks. For larger or heavier pallets, forklift access is required.

Yes, and the average cost per pallet is usually reduced when shipping more than one in the same order.

Yes. Select Italy as the collection country in our online booking tool.

Yes. All shipments are trackable. You’ll receive tracking details by email once the pallet is collected.

Yes. In addition to economy services, we offer express road and air freight for urgent deliveries.

Economy road freight takes 3–5 working days. Express services deliver in 1–3 days, depending on the option chosen. Express is faster but costs more.

We work with DHL, FedEx, UPS for premium services, and established groupage networks such as DSV, DB Schenker, Kühne + Nagel, Hellmann, Pallex, and Palletways for business-to-business freight.

Yes. With an online account you can use your dashboard to save addresses, view past bookings, check invoice history, access cashback offers, edit and generate commercial invoices, store payment details for fast checkout, and make one-click payments.

We offer a full range: express air (next day or 1–2 days for larger pallets), express and economy road freight, parcel services, groupage, part-load (LTL), full-load (FTL), and dedicated vans or lorries. Our system compares all options instantly.